EFMP offers 24/7 assistance to families

  • Published
  • By Traci Howells
  • Air Force Personnel Center

The Exceptional Family Member Program now offers around-the-clock access for families who find themselves in need of immediate assistance.

Total force service members and their EFMP families can contact the Total Force Service Center to connect with a representative who will help answer EFMP questions and can also elevate issues to an EFMP Central Cell staff member when necessary.

“Providing the access to connect directly with the EFMP Central Cell is a huge win for our family members,” said Tammy Hern, Chief of the EFMP Central Cell here. “We want to provide peace of mind to our families so they always feel supported.”

To reach EFMP support through the TFSC dial toll-free 800-525-0102 or commercial 210-565-0102.

Service members can select menu option "1" then submenu option "4" to connect with a TFSC representative. EFMP family members can select menu option "7" to be connected with a representative.

“EFMP support agencies at the base level are postured to assist families,” said Hern. “When a family member needs additional help finding the right resource the EFMP Central Cell is here to assist them. Maintaining connection with our families is key to helping meet their needs.”

The EFMP Central Cell provides expert guidance for assignment, medical, family support, legal, and special education needs and the ability to follow-up with base level partners to connect families with the right resources.

Families can also find assistance on the DAF Family Vector Website https://daffamilyvector.us.af.mil, through email at afpc.dp3x.workflow@us.af.mil, or by direct messaging through the DAF EFMP Facebook page at https://www.facebook.com/AirForceEFMP.



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